Products
One platform, from the first dial to the recorded outcome
Dialing, AI voice agents, numbers, messaging, and the deliverability machinery that decides whether any of it gets answered. Nothing here is a tier you have to upgrade into.
- No seat licences
- Owned numbers
- Attestation A on every call
Reviewed by Sujan Thapaliya
What does AI Dialer actually do?
AI Dialer is a business phone platform that combines outbound dialling, AI voice agents, owned phone numbers in over 100 countries, and two-way messaging. It is priced on usage rather than per seat, and the deliverability controls that decide whether a call is answered (branded caller ID, Attestation A signing, and reputation monitoring) are part of the base product.
| Shared pool | Numbers you own | |
|---|---|---|
| Who else dials from the number | Up to 200 other customers on the same block | Only your team |
| Share of the number's reputation that is your calling | About 1.2% | 100%, and fixable |
| Highest STIR/SHAKEN attestation reachable | B — carrier knows the customer, not the number | A — carrier knows the customer and the number |
| Branded caller ID (CNAM) | Not registrable on a rotating pool | Registered against the number |
| Where a returned call lands | The pool, an IVR, or nowhere | Your team |
| What happens when the number gets flagged | You cannot see or fix another customer's calling | You see it per number and remediate it |
Dialers
Dialing: one call at a time, or five at once
Power dialer
A power dialer places one outbound call at a time from a loaded list, automatically dialling the next contact the moment the previous call ends.
Parallel dialer
A parallel dialer places several outbound calls at once for a single rep and connects the first one a human answers, dropping the rest.
Predictive dialer
A predictive dialer calls ahead of your agents, using live answer rates and call durations to forecast when an agent will next be free.
Voice broadcasting
Voice broadcasting sends one recorded or synthesised message to thousands of phone numbers at once.
Ringless voicemail
Ringless voicemail places a recorded message directly into a mobile voicemail box without the handset ringing.
IVR
An IVR (interactive voice response) system answers inbound calls and routes them using a menu, a spoken request, or data it already holds about the caller.
Preview dialer
A preview dialer shows the agent the full contact record before placing the call and lets them decide when to dial.
Cloud call centre
Cloud call centre software runs your inbound and outbound phone operation from a browser: queues, routing, dialling, recording, and reporting, with no on-premise hardware.
Auto dialer
An auto dialer is any system that places outbound calls without a person keying digits.
Local presence
Local presence dialing presents a caller ID in the same area code as the person you are calling, because a familiar area code is answered more often than an unfamiliar one.
Voicemail drop
A voicemail drop leaves a pre-recorded message in a contact's mailbox during an outbound call, so the rep moves to the next number instead of speaking the same 20 seconds again.
AI
AI that answers and places real calls
Analytics
Recording, tracking, and attribution
Call tracking
Call tracking assigns unique phone numbers to marketing sources, or swaps the number on your website per visitor, so every inbound call is attributed to the campaign, keyword, or ad that produced it.
Call recording
Call recording captures conversations for coaching, quality assurance, dispute resolution, and compliance.
Call queues
A call queue holds inbound callers in order and distributes them to whichever agent frees up next, instead of ringing one phone and failing.
Auto attendant
An auto attendant answers inbound calls with a recorded menu and sends each caller where they need to go, by keypress or by what they say.
Call analytics
Call analytics turns raw call records into the numbers a manager can act on: volume by hour, connect and answer rates, talk time, dispositions, service level, abandonment and the per-number reputation behind all of it.
Click to call
Click to call places a call when someone clicks a button — on your website, inside your CRM, or from your own application through an API.
Numbers & carriers
Numbers and carrier connectivity
SIP trunking
SIP trunking carries your phone calls over the internet to and from your existing PBX, replacing physical ISDN or PRI lines.
Softphone
A softphone turns any device into your business phone.
Branded caller ID
Branded caller ID puts your business name on the recipient's screen instead of a bare number.
Toll-free numbers
A toll-free number is one the called business pays for rather than the caller.
Hosted PBX
A hosted PBX is a business phone system that runs as software in a provider's data centre instead of a box on your premises.
Messaging
Messaging from the same numbers you call from
Frequently asked questions
Do I have to buy each product separately?
No. Every capability on this page is in the base platform — all four dialing modes, AI voice agents, IVR, recording, SMS, call tracking and the compliance tooling. There are no tiers to upgrade into. You pay for the minutes, messages and numbers you actually use.
Which dialing mode should I start with?
Power dialing, in almost every case. It removes the dead time between calls without introducing abandonment risk, and it tells you what your list's real answer rate is — which is the number you need before deciding whether parallel or predictive is worth the complexity.
Can I use AI voice agents and human reps on the same numbers?
Yes, and most teams should. An AI agent answering out of hours and a rep calling from the same owned number keeps one identity in front of the customer, and the reputation of that number reflects all of the calling rather than being split across pools.
What is not included?
Number rentals and usage are billed separately from the platform, because that is the whole pricing model — there is no platform fee to include them in. Live chat, video conferencing and helpdesk ticketing are not products here at all; this is a phone platform.
Sources
- Combating Spoofed Robocalls with Caller ID Authentication — Federal Communications CommissionThe STIR/SHAKEN framework, the attestation levels carriers sign calls with, and the mandate requiring providers to authenticate caller ID.
- 47 U.S.C. § 227 — Restrictions on the use of telephone equipment — Cornell Legal Information InstituteThe Telephone Consumer Protection Act itself — the consent requirements, calling-hours limits, and private right of action.
- ITU-T Recommendation E.164 — The international public telecommunication numbering plan — International Telecommunication UnionThe international number format, the 15-digit maximum, and how country codes and national numbers compose.
How do you get started?
There is nothing to install and nothing to commit to. Claim a number, top up, and make a call; the whole platform is available from the first minute.
- No subscription
- Cancel any number anytime
- Transparent per-minute rates