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Comparison

Talkroute vs RingCentral: virtual numbers or a phone system?

Reviewed by Sujan ThapaliyaLast updated

The short answer

Talkroute is a virtual phone system — numbers, menus and routing to devices you already own, with no hardware and a small plan. RingCentral is a full communications platform with meetings, messaging and a contact centre, licensed per seat. The question is whether you need business phone numbers or a company phone system.
Flat per-seat licensing plotted against metered usage over connected minutes: the licence is $750 a month regardless of use, metered calling starts at zero and rises at $0.020 a minute, and the two only meet at 37,500 connected minutes. Where your team sits on this chart decides most comparisons of this kind.
Most comparisons in this area resolve to volume rather than features.

Side by side

What is the difference between talkroute and ringcentral?

The differences that change a decision, not a feature checklist.

TalkrouteRingCentral
What it isVirtual numbers, menus and routingFull UC platform — phone, meetings, messaging
Pricing modelPer plan, with users includedPer user per month, usually annual
HardwareNone — apps and forwardingDesk phones supported, apps included
Video meetingsNoYes
Contact centreNoSeparate product
Scales toSmall teamsEnterprise
Outbound dialling modesNoneContact-centre product only

Which to choose

Which one should you use?

Talkroute for a small team that needs to look organised

A main number, an extension menu, routing to the phones people already carry, at a price that does not scale with headcount. For a handful of people that is often the entire requirement.

RingCentral when telephony is a company-wide system

Departments, compliance, meetings, international coverage, procurement. The per-seat cost buys breadth that a virtual number service does not attempt.

Neither, if the team works a list

Talkroute has no dialler at all; RingCentral's is a separate contact-centre contract. An outbound team on either is dialling by hand or paying twice.

Frequently asked questions

Is Talkroute a full phone system?
It is a virtual one. Calls route to devices you already own rather than to handsets the service provides, and there is no meetings or team-messaging layer. For many small businesses that distinction never matters; for a company replacing an office PBX it matters immediately.
Which is cheaper for ten people?
Almost always Talkroute, because its plans include users rather than charging per seat. Compare on the features you need rather than the count — if half of RingCentral's value to you is meetings and compliance, the comparison is not really about price.

Sources

  1. Telemarketing Sales Rule — Federal Trade CommissionDo-not-call obligations, abandonment-rate limits for predictive dialing, and required call disclosures.
  2. 47 U.S.C. § 227 — Restrictions on the use of telephone equipment — Cornell Legal Information InstituteThe Telephone Consumer Protection Act itself — the consent requirements, calling-hours limits, and private right of action.
  3. National Do Not Call Registry — Federal Trade CommissionThe registry that outbound calling lists must be scrubbed against.

Run both modes on one platform

You do not have to choose a product to choose a mode. Power, parallel, and predictive dialing are all in the base product; switch per campaign, per list, per hour of the day.

  • Every dialing mode included
  • No seat licences
  • Compliance guardrails on by default
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